Below are instructions on how to request the return of your deposit.

1) If you don't already have an account for the Urban Home Support Portal click the tab labelled Sign Up

2) Follow the on screen instructions and create a user account

3) Next click the tab labelled New Support Ticket

4) Complete all fields

5) When all fields are complete press submit

6) You will be notified by email that a ticket has been raised

7) We will respond to your ticket when it is received and you will be notified whenever we add a response to a ticket

When a ticket is raised only communicate via the support portal, please do not call or email the branch for updates.